Great experience and highly recommend Fletcher Jones Motorcars of Fremont
My Service advise is awesome ( Ron Reys) My mechanic did a excellent job on my car. I think I had service B. It was ready the same day and I did not need a loaner car.
I usually don’t write reviews but the service I received from Rob at MB Fletcher Jones is exceptional, specially from Rob, who make this happen. He went above and beyond in providing all support needed during my visit. I certainly recommend Rob with work with and MB of Fletcher Jones to be your premier destination for all your MBZ aspirations.
Marvin was very friendly and easy to work with. Worked hard to make the deal work for me. And has done a good job following up after the sale to make sure everything is going smoothly.
This experience was the best I have had when purchasing a new car. I feel the team went out of there way to make it happen and us walk away very happy with our purchase.Very friendly staff and professional. I would recommend to family and friends.
Great customer service! Marvin always works to find the car that I want and the best deal. He make you feel that the customer comes first.
Marvin is THE BEST. He helped us purchase our first car back in 2017. When it was time to upgrade, we knew we had to give him a call again. He is thorough, knowledgeable and made the process so easy. We recommend him to all of our friends and family who are looking to buy Mercedes or Porsche.
Once again my experience with the Fletcher Jones service department was top notch - 5 stars. My service advisor took care of all my needs and the entire staff was extremely helpful and friendly. There is a reason I drive over 50 miles to do business with this dealership as they are a cut above all other dealerships from San Francisco to Monterey. They have a loyal customer in me.
I have been coming to Fletcher Jones Motors of Fremont the third time in leasing my Mercedes E class from Marvin Ledesma.
Jason Yang was excellent. He was not pushy, has lots of patients, and took time to answer the questions well.
Wait time is reasonable. Very friendly and knowledgeable staff. I will definitely come back.
Ken Hudson of Fremont is AMAZING and always a pleasure to work with and gets the job done. I Appreciate his honesty and feedback when it comes to the service of my vehicle. Alicia Muniz
Marvin Ledesma is the best! He is very helpful and makes the process really pleasant. He was not a pushy type of a Salesman. He understood my needs, and was very thorough and knowledgeable. I would say he is committed to customer satisfaction. ***Bernadette
Tito was fantastic to work with. Communicative, informative and efficient. Could not have had a better experience.
Marvin was so great to work with and was very responsive! Marvin made the whole process seamless.
Had a fantastic experience yesterday with with our salesperson, Tito Talampas .Could not have been an easier or more amiable process.. Tito was knowledgeable, informative and extremely efficient. Zero pressure and extremely customer oriented. I will recommend him to anyone I know in the car-buying market.
I came to Fremont Dealership to lease my GLC . Ricky Tan who is my salesman. He is very nice and acknowledged. I am very satisfied with my service by him . Thank you !
Ron Reyes, our service advisor, is the key to our relationship to the dealership. We will follow Ron wherever he goes whether to another dealership or another brand.
My experience in purchasing this vehicle was relaxed and I enjoyed working with the sales and finance team
I really appreciate Kenneth Hudson for being my servicing advisor. He always makes sure to provide the best servicing possible and listen patiently all the issues with the car. Never missed to inspect the car thoroughly once the car available for pick up. Because of him, I feel happy to be the customer of fremont Fletcher Jones.
Ricky is an amazing person. He knew exactly what I was looking for. It was the shortest time I had buying the car. I am very grateful by the great customer service provided by Ricky. He is very professional, kind and caring. Thanks
It was an excellent experience purchasing my GLC 300. The people were great, answered all my questions, no pressure just a great overall experience.
This purchase. Made my year Went there to refer a friend and ended up making a purchase myself
Solid. Exceptional service. i felt like the service team really cared about my specific vehicle even though they had 100 vehicles they were working on. Ron went above and beyond to communicate with me.
I completely trust the opinion and work of Joe Defreitas at this location. I never go anywhere else to service the 3 MB vehicles I own
Had recall service done on my Mercedes Sprinter RV. Service advisor Sean was a pleasure to work with.
The best car buying experience ever!!! Stress-free, professional and friendly staff! I recommend Fletcher Jones Motorcars to everyone who is looking for a new or used car. Overall, it was a wonderful experience. Thank you!
Sean Riveria at Fletcher Jones has always taken cared of me with exceptional service. He's the only service advisor I trust there who would always level with me and do what's best fo me as a client. Ask for Sean only.
They were able to accommodate me the same day I called and it worked out well since I had a long trip planned for the next day. They performed the service in a timely manner and I had the car back in the afternoon clean and ready.
Fletcher Jones has been my dealership of choice since 1988, my first purchase. The Service Department is very professional and makes every effort ensuring my car is ready and cleaned on time.
Always get an exceptional Services including my Porsches. Its always done the right way.
Very nice service and efficient process! I did enjoy the purchasing experience in this dealership and will refer my friends to this dealership as well!
Ron Reyes my service advisor was friendly, courteous, and very helpful. He explains everything thoroughly and I trust whatever recommendation he suggest. Definitely, would recommend Fletcher Jones.
Great dealership with friendly and professional staffs.
I visited for leasing a new car and walked in without an appointment. I was just shopping around but ended up accepting the deal the same day. The people were very helpful and friendly with my questions and Im pretty satisfied with the deal and the experience.
This is the second time we a bought a new car on this dealership,so far our experience is great...
Great online shopping experience... Using the AMEX Car Sales Service I selected my car then I received an offer from Fletcher Jones for 3 new MB with real sale price (below MSRP) they follow-up with a phone call and setup for a test drive. No waisting time negotiating car price!! Luis the sales person was fantastic, he answered all my questions and let me choose my new car. The 4 starts in "Buying Process" it's only because prior to my visit I got a car loan pre-approved by MB Financial Services however Fletcher Jones did not accept it, instead ...
It was the best car buying experience I have had. The team at Fletcher Jones of Fremont went the extra mile to make the process go smoothly.
The whole experience buying a new GLE 350 was first Class. This car exceeded my expectations as far as software, ease of operating and features! My fourth MB since 2017. Gabriel was so kind and made my purchased easy. Got a great deal and will highly recommend family and friends to shop at Mercedes Benz of Fremont! David Stage
My service advisor Sean was friendly and incredibly helpful. I appreciate how quick the turnaround was for my car’s servicing and would recommend Fletcher Jones.
Excellent and professional service. The purchasing experience is smooth and happy. The car also fits what we are looking for and the price is reasonable. We are very satisfied with Tito and Michael’s service. Fernando is very helpful too regarding explaining the vehicle functions very clearly. Great experience!
It was my and my wife's first visit and Ricky helped with all my needs although on paper I was assigned another sales person. He helped us test drive and showed us the CPO inventory in a professional manner and we made the deal and got the car driving home in the same day.
Marvin, you are very easy to work with. It was a pleasure to meet and get my car. Got the car I wanted and very impressed.
Ron Reyes is excellent, I would say just ask n see see if you need help. Hes great guy
I’d like to thank Paolo and Obaid for helping me with everything and making things smooth and easy for me. This is my second car from Paolo and I get the best service as from before. Couldn’t have done it without these guys!!
I am very happy with this dealership specially my sales person Tito Talampas he is very helpful accommodating easily to get along with he explained to you all the details of your loan
The service is very good, they picked up and dropped it. Cleaned and vacuumed. True to their words that with Mercedes luxury comes to your doorstep. Proud Mercedes owner!
Great experience, got the car with all the options I want.
We bought a Mercedes GLB 250 4Matic from Fletcher Jones this weekend and had a stellar experience at the dealership. Michael and Luis were both very professional. We traded-in our 2018 GLA 250 (bought from the same dealership) and we received a good trade-in value for the same. We also got a great price on the new car that we bought. The Fletcher Jones team set us up with MB financial at a great rate (2.99%) and they delivered the car right to our home. Very straightforward deal and I really appreciate the dealership and its staff. Needless to say, they have earned our ...
Marvin went above and beyond to get me the exact build I was looking for. He got me an awesome selenite grey c63 amg s shipped from out of state with in 3 days and did not charge me anything in advance for getting the car. He gave us great customer service at the dealership, the best I have had so far in the South Bay Area. If you are looking to get a new Mercedes Benz, Would highly recommend working with him.
Kenneth has been fantastic my last two services. Answers my emails immediately, is knowledgeable, and makes me feel like a VIP. Top notch! He is the best!
GREAT Joe De Frietas is really awesome and me feel very important!! Joe explained everything that was going on with my car all the way it was being serviced. Thank You Joe for everything!!! Richard Vicente
Ron Reyes always gives as above and beyond exceptional service. He is always on top of his game. He lets us know what the situation is and is always on time for letting me know what is happening with the car.
Worked with Marvin Ledesma on my first Mercedes purchase. He answered all of my emails/text messages promptly and would take my calls on the spot. He was patient; after listening to our "wish list"; he found us a dealer's build that matched 99.99% of what we would have ordered in a custom build. Because of the shortage of the cars the pandemic created, getting the dealer's build meant getting the car sooner than had we put in a custom order. It also meant saving us money. The first time Marvin and I met in person to ...
Payam Pegah is exceptional and always provides a wonderful service experience. He is very efficient in setting up my service and leaves me very confident that my car is in good hands.
They were all attentive to my needs and made my buying experience overall pleasant. The service representative that assisted me was very professional and knowledgeable.
Receptionist checked with Parts to make sure the windshield we needed was in stock before scheduling our Service appointment. All departments anticipated our arrival. No waiting. Payam's communication on status of our repair was excellent. It was worth the extra drive for us to take our vehicle here. Will definitely choose to get service here again. Thank you!
Excellent dealership at Mercedes-Benz in Fremont. Absolutely recommended percent satisfied.
JOE DEFREITAS - EXCELLENT SERVICE - RATING 10 THANK YOU TO JOE SO MUCH FOR HELPING ME WITH ALL SERVICES FOR THE LAST 5 YEARS!
JOE DEFREITAS - EXCELLENT SERVICE - RATING 10 THANK YOU SO MUCH FOR HELPING ME WITH ALL SERVICE FOR THE LAST 5 YEARS!
Exceptional car buying experience. Fair pricing, home delivery and very enjoyable. Would not only recommend but would look them up again for sure. Luis was an absolute pleasure to work with.
Service provided is the best, could only wish others professions did as well as Fletcher Jones. The loaner car service makes the whole process painless
Great and professional service. Attentive and review of issues with vehicle. On time report of diagnostic result and quality and professional advice on next steps.
Fletcher Jones was the last dealership I visited and wish it was my first. Marvin was amazing, all the staff helped me picked the perfect car, very professional and caring. Will do business with them again and will recommend their services to others.
My overall experience at Fletcher Jones Mercedes Benz in Fremont has been great. My service advisor Ron Reyes not only was he professional, but courteous and caring someone you can trust.
I had a GREAT calm and professional experience trading in my car and buying a used Mercedes with salesperson Luis Rodriguez! Thank you for all of your time and attention to my purchase.
Tito is an awesome salesperson. Fletcher Jones of Fremont is the only dealership we’ve gone in over 10 yrs! Great deals and amazing service.
In general, everything was satisfied. The only thing I would like to see the sales person should show me more details about how to use the new features of the car.
Marvin is an excellent salesman from Fletcher Jones Motorcars of Fremont. I leased a Mercedes GLC300 from him 3 years ago and got a good deal. Last month, I designed to switch to GLB250 with upgraded packages and certain requirement. I asked Marvin to help me again and he was able to find the car I like with good discount again. He is very straight forward and easy to deal with. He is the money guy who can make decision on the deal immediately.
Moe was great! Figured out the problem quickly and helped me get it fixed. I appreciate his transparency and great customer service. Everything was done in a timely manner.
Ron is an excellent communicator and extremely hospitable. He went out of his way to accommodate my needs. A great experience... I'll be returning.
Marvin is a sweetheart, Very easy to work with. He listen to what his customer needs and most importantly make it happened. This is my first luxury car experience and i’m loving every minute of it, thank you to Marvin for his superb customer service.
Marvin is an excellent salesman with great patience. He was listening carefully to our needs and really found a car that matches our request. We loved the experience to work with him so much!
Marvin and staff went above and beyond to help me in this process of finding just the right vehicle for me.. Wow what a Great job!! I will definitely be back on my next purchase. Thanks for a job well done. Robert Bonner Monica's Livermore.
My words fall short when trying to describe my experience with Ken Hudson at Fletcher Jones. We catch up and talk as friends with magic happening in the back ground. Before I'm ready to part ways, my van arrives in better condition then I left it. A symphony of service. This last time was different. Instead of my van arriving, I was delivered to my van in a beautiful Mercedes. The driver and I talked about skateparks. In our shared excitement shredding 4 wheels, I slipped to ask her name. She deserves a warm thank you. I sat in my ...
A friendly and professional service team! I had a small issue with the car on my way to Santa Cruz. I was given a loaner car to be able to continue with my trip and my vehicle was returned the next day with prompt service and zero cost to me. Thank you for the great service and customer support
Great experience. Our Sales Person worked with us so that we can take our dream car home.
Tito Talampas was the best. He helped us get a great car for our daughter at a great price. He was also very friendly and very patient with us. We never felt pressured. Great car buying experience.
Ron Reyes is awesome. He knows all the problems that your asking and will get it fixed as soon as possible. He’s very easy to work with
Amazing sales team member Ricky . He worked hard in understanding my needs as provided the perfect car for matching my needs. Thanks to Ricky good work
This is our 6th car purchased through Fletcher Jones and Marvin Ledesma delivers every single time. His service is always exceptional and impeccable.
Amazing salesmanship. Tito is true believer in customer care. I visited the showroom only to enquire about GLA250 and ended up buying the car 😀. Tito made this deal happen. I had to stretch my budget but he made me a happy customer. I have not seen a salesman this good. He did not only talk but he walked his talk, he acted on the issues and concerns we raised. He never forced us to buy the car, but at the same time he kept on motivating us to push our limits. Keep it up Tito 👏🏻👏🏻👏🏻👌. If you were in software ...
Hi My adviser is payam pagah and when ever I go always friendly and with a good service Always very good I will recommended payam pagah for any kind of Consultant. And I will give him 5 stars. Thank you
Highly recommend Marvin. He’s awesome! If you’re looking for a good deal he’s your guy. I’m buying my second car from him 🙂
First of all he’s Knowledgeable,kind, approachable and friendly. All the peoples Are very nice and helpful. I have no problem every time I bring my car for wash.Honestly I love to recommend Fletcher Jones Motorcars to all my family and friends.
Ron is awesome very nice friendly and knowledgeable he answered all your questions and taking care of his customer, definitely I’m coming back for future service
What more can I say. Marvin is the best of the best! He has helped us with 4 cars already and it’s going to keep going!! Keep up the good work. He’s smooth and handles it all. So you don’t have to! If you’re busy abd need someone to take care of your needs, Marvin is your guy!!! We love him!!
Ron always makes it convenient for me whenever I get my car serviced. I have been going to here for the past 7 years now.
Excellent service by Payam Pegah . Very professional , explained about the service to be done .
I gave the dealership my fair offer and see it they can agree to it. Also I was a returning customer. They accepted my offer and was done in 1 hour.
Excellent service provided by Service Dept. Ron Reyes, 2nd Mercedes car purchased from this dealership only because of excellent experience.
Sean Rivera is the best service person I’ve ever dealt with at any dealership. Treated me like family and we just met. I’m an area sales manager with several teams including their managers and he just hit it out of the park with his understanding of customer service. He should be in sales and not service. It’s reciprocity and he understands that. When you’ve treated someone well, they will reciprocate (this review and future upgrade) without you asking and that’s where the sales come. This guy gets it. Kept me updated and responded quickly to ...
Our experience with Mr. Tito and Fletcher Jones Mercedes Benz was a wonderful experience. Made us feel like Family. We absolutely love this car.. my dream car.❤️
Great service as always. Joe Defreitas is trustworthy and a great specialist.
I have had excellent experience with Fletcher Jones in Fremont.. EVERYONE is professional and knows what their job is. I am are treated with respect and honesty given the best deals.. The whole process is easy and fast.
Marvin Ledesma was so great to work with! He was very knowledgeable and made us feel very comfortable during the whole process. I would recommend Marvin for anyone looking to purchase a car!
The team is outstanding and the service design is perfect. Everything as planned and perfect communication, along with the right support while the car is there. For sure my place for service and for my next car.
My service rep (Ron Reyes) is amazing!! He went above and beyond to take care of the entire arrangement for me from dispatching technicians to the house to jump start the car to getting the necessary fix for the car at the service center and delivering the car back to me after completing repair. Thank you and I would recommend Fletcher Jones!!
Great place to buy your Dream Benz! Staff here is very friendly and welcoming. Purchased a new 2021 Mercedes GLE from this dealership. Highly recommended!!
My experience purchasing a car from Fletcher Jones Motorcars of Fremont was excellent. I worked with Tito through the entire purchase. He was fast to answer all my questions and helped out as much as he could and he was upfront and honest. This was the fastest and easiest car purchase I have ever experienced I would highly recommend working with Tito to purchase your next vehicle. 5 stars*****