I had an outstanding experience purchasing my Mercedes at Fremont with Mr. Jim Choi. From start to finish, everything was handled excellently. Mr. Choi was extremely professional, knowledgeable, and attentive. He took the time to teach me every step of the process, ensuring I fully understood all the details. He explained the different models, features, and financing options in depth, making sure I made an informed decision. His patience and attention to detail were exceptional, and I never felt rushed or pressured. He was always available to answer any questions and made the entire experience smooth and enjoyable. I highly ...
Thank you so much Marvin for all your support. Marvin is super responsive, very kind, patient and professional. We felt that Marvin really listens, cares and understands us. We met Marvin a few years ago, when we bought my car, and we came back now for a new car for my husband because of the great experience we had. We felt in very good hands with Marvin. Lena was also very kind and professional, and they make a great team. The dealership looks very modern and elegant.
Vaanii Gabana was my sales manager and Dody was my salesmen. I have been in car business for 20+years and know every aspect of this business and Vaanii and Dody exceeded my expectations. Thank you both for making my car shopping experience a pleasant one. I am buying all of my futur cars from you and sending you all my friends and family. One thing I have to share with everyone, is that every time you asked me if I wanted to add something to my contract and I said no, you did not say “are you sure”. There were ...
Excellent customer service. They have very nice range of products. I would definitely recommend them if you’re interested in purchasing great products like Mercedes Benz and great customer service
My lease deal went very smooth , Marvin Ledesma was very communicative on email and SMS and then was very welcoming when I visited to complete the lease paperwork. He assigned me to Jim to complete the process super fast.
After a day of visiting dealers trying to find a good deal that would also help me with my upside down balance on my ModelY, Marvin heard me and helped me find the best deal lowering my monthly payment overall. My goal was to save money and Marvin made that happen all while upgrading to a Benz. 🥹 Everyone was welcoming and never felt forced to any deal, which is refreshing compared to the other dealers I had visited earlier in the day.
Excellent customer service from Tito Talampas. Definitely, will recommend to my family, friends and colleagues.
Never fails! Marvin Ledesma always delivers. Does he job to make sure you get the best deals and that you happy. I highly recommend Marvin and the team He works with when looking for luxury car or used car. You won’t be disappointed!
We had the most awesome experience purchasing my daughter’s first car! Marvin Ledesma made the process so seamless from start to finish!! 10/10 experience purchasing a car from Mercedes Benz Fremont and Marvin is so knowledgeable and helpful we really felt taken care of! When we are ready for our next purchase we will definitely be reaching out to Marvin! Thanks again we are very happy customers!
Marvin Ledesma, Fernando Chavez, and AJ Sardar helped me out and made the process seamless. We were in and out in an hour or so. Great people to work with because they'll always have your back and stand by your best interest. It truly feels like a family business that deserves their flowers. I highly recommend working with these specific individuals because they are the best of the best. Give these employees a bonus and an award for their tremendous service!
Had a very good car buying experience here. Luis Rodriguez and sales manager, Ike Khan very professional and very helpful!
Dody Abshir welcomed us to browse the vehicles at our leisure. He was available to answer questions and take us on test drives. We appreciated his kindness, professionalism and vast knowledge of Mercedes Benz vehicles. We ended up purchasing a Certified Pre-owned C300. We were extremely satisfied with the entire experience.
Marvin Ledesma at Fletcher Jones was amazing, He was very knowledgeable, fair, transparent and low key. I really appreciated how he explained things very clearly and worked with me to achieve a fair deal. I would highly recommend him!
Marvin Ledesma at Fletcher.-Jones was outstanding to work with!! We are so happy with our EQE350. Marvin was polite, very professional, patient and accommodating before, during and after our purchase!! He made the transaction seemless. I highly recommend him if you are considering a purchase at Fletcher-Jones!!
The sales people I spoke with were very good. They had the exact car I was looking for but it was sold earlier in the morning. They were very understanding and would let me know if they came across a similar car in the future..
This guys are amazing sales and their customer service is 10 of 10 the way have the explain all information I need give me the best deal Samir and Michael they give the best deal and well done customer care and I will definitely recommend this specific dealer ship of Mersedes Benz in the Bay Area they are the best very professional a lot off option very nice atmosphere great people and they value their customers very highly thank you Fletcher John's of Fremont.
The manager [Michael] was extremely professional and accommodating. They addressed all my concerns and made the negotiation process fair and transparent. The finance team [AK] was efficient, explaining all options clearly. Overall, top-notch service from both the manager and finance department.
Marvin Ledesma is the epitome of customer care, service and sales all rolled into one. He is gracious and understands what taking care of a customer means. You never feel pressured and he strives to meet your needs/requests. This was the most fun experience for me in buying a car. Fernando is also an awesome service rep and patiently set up my spanking new EV with me. Such professionalism from these two gentlemen will make me come back and be repeat customers of Fletcher Jones.
I initially came into the dealership to browse cars but ended up leaving with my dream car !! I was helped by sales manager Marvin Ledesma. He was not only patient with my constant nagging, he met every concern with a very transparent answer. I kept him ant the dealership until almost 12am and he patiently helped me find my dream car and wouldn’t let me settle until I was in love! His main goal was to make sure that I was happy not only with my car but the service. I was also helped by the finance manager Joe ...
Sang So was amazing to work with. Professional and a very seamless process. Highly recommend. Was able to answer all of my and my husbands questions. We felt very confident and taken care of.
Mr. Marvin Ledesma is an outstanding salesman in every sense of the word. We just bought our 3rd Mercedes from him and we would never go to anyone else. We live in Huntington Beach and only 20 minutes from the Fletcher Jones dealership in Newport Beach. That being said, we consistently go to Marvin at the Fremont Fletcher Jones because of his professionalism, his amazing service, and his dedication to pleasing his customers. We know the car he delivers will be exactly what we want and perfectly prepared for shipping. Marvin, you're the best and we are so grateful to ...
Mr. Ricky Tan provided me with an amazing customer service. I got car from him, and he was friendly, looked for the best deals for me. He had plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. We really appreciate for him. Thankyou Ricky
Pre-ordered my 2024 Mercedes GLE 350 4matic back in March. Received a call as soon as it came in June 24. Thanks to my sales representative Mazumil Khan for the quick and easy transaction. He went beyond our expectations so we could obtain the best deal and experience possible. Was in and out in less than 2hrs. Contact him if interested in a used or new vehicle or looking to pre-order.
Truly a memorable experience for us. I have an audi & Mercedes and had Volvo in the past, but I have never such a fantastic customer service. I recommend them for any car you want to buy. They focus on customer service fully. Specially two people - Tito Tamalpas (sales) & Amin Siddiq (manager) are my recommendations. Fantastic human beings and amazing experience. I recommend Mercedes Fremont if you have to buy any car. Thank you Tito & Amin. Thank you Mercedes Fremont.
Marvin Ledesma at Fletcher Jones helped me get an EQE SUV providing me with the best deal and a great overall experience. Working with Marvin is smooth and stress-free. I got my third car from him and it's always the trust and belief i have in him, knowing that he would do his best to make this experience of car shopping pleasant and happy. Also got the market best value for my trade-in. Jason is sales along with Joe in finance did a great job.
Very warm and welcoming! I loved the whole process. They tried their best to find me the best rates possible.
Marvin Ledesma is an excellent Sales Rep. I had previously a lease with another brand . I traded my lease in for a Mercedes . He made the transition very seamless. He worked with me & is extremely patient . I never felt pressured or rushed . Best experience I’ve had at any dealership. I’ve owned leased many cars in the past & by far this was my best experience! I will be going to Marvin for all my leases and or purchases!!
Mr. Ricky Tan provided me with an amazing customer service. I got 5 cars from him, and he is always friendly, caring, looking for the best deals for me. He has plenty knowledgeable of his job. I think Ricky Tan is the best sales and leasing consultant. He is always available to help you even after you bought the car. Some sales are only friendly and attentive when you are buying the car but after they don't really go further.... Mr. Tan you can call and ask questions and he always response with a great answers and kindness..
My service advisor Justin provided me a smooth service experience for my C63s the other day. They provided transportation to and from the dealership while my car was being serviced. I wanted to get some more maintenance done in the near future and emailed Justin today for some quotes. He was quick to respond the prices are comparable if you were to supply your own genuine parts and use a reliable indy mechanic in the area. Overall, I recommend other Mercedes owners to service their car here.
Excellent customer service. staff is very patient and knowledgeable in answering technical questions. Entire process from test drive to signing papers look about 2 hours. very efficient. Thank you MB.
I have been a Mercedes Benz owner since 2010 (GLK, GLE Coupe 450, GLE Coupe AMG 63S, EQS) and I have experience with several dealerships and service centers in Bay Area and I think I have had the most exceptional experience with MB of Fremont. That said I would like to give more details. Akash Patel, the sales rep, was calm, collected, patient and very helpful! I arrived at the dealership late Saturday afternoon and I did not have any appointment but Akash made himself available and showed several EQS cars to me. When he realized I have a little trouble deciding ...
Great experience of buying a new GLS from Mercedes Fremont and Roger, a great guy helped me out. Thank you all!!!
Efficient communication and knowledgeable in explaining the car features. Good timeline on processing the paperwork.
We are long time and loyal customers of Fletcher Jones. The sales experience with Marvin Ledesma was the best .He worked hard to find the right car that fit our needs and our budget. We will continue to use Fletcher Jones and Marvin for all of our future auto purchases.
Akash Patel is a miracle worker. He found exactly the car I wanted! I came to purchase a Porsche Cayenne next door and Akash got me a EQS
Marvin.was very friendly and professional. He explained everything in details. I am very happy with my purchase and with Marvin’s help the whole process became very enjoyable. I will recommend Marvin to all my friends.
Marvin is amazing to work with. He is friendly, knowledgeable, and willing to work for my best interests. Will work with him again.
Great to work with Marvin on purchasing a new 2022 Mercedes Benz e 350. Marvin worked hard to get the specific car.
Our Mercedes purchase experience was made special by Marvin. Marvin worked with me for a few days on our purchase. He was easy to connect with, and our conversations helped me understand our purchase better. While we had a bit of back and forth on the things important for me, I knew I could trust Marvin to make our purchase happen. The one thing that stood out in the time that we worked out the deal was that Marvin has super high credibility. His expertise and credibility made me feel very confident in our purchase. I'd happily buy from ...
Roger and Obaid did so much to help me get the car I was looking for. Got something better than i thought possible and it’s thanks to them! Thank you
Roger is kind and explains detail in patience, helped me find the perfect car. Recommended
I am always filled with trepidation when I get a new car but Marvin made the whole experience enjoyable and fun. He managed to get me an amazing price and the whole process was incredibly quick and efficient. I would highly recommend him to anyone looking for a car!
Roger is the best. Assist me figure out a finance challenge situation and definitely recommend him. Very satisfied
I live in the peninsula and have always given my business to Fletcher Jones in Fremont. I worked with Marvin on locating a 2022 Mercedes G63. They are very hard to find and he was able to get exactly what we wanted at a very fair price. Also AJ in finance was awesome. He helped guide us through adding the correct protection and maintenance packages. I highly recommend asking for Marvin at Fletcher Jones in Fremont. They offer way more service than any other Mercedes Dealers in the Bay Area. The showroom and selection is amazing and is one of the ...
Marin Ledesma made magic happen ! He called me last night offering a vehicle I was looking at. I told him I wasn't very interested because we had already placed an order but he went out of his way to take pictures of the vehicle at 8 PM and worked with me even after his work hours. We previously placed an order for eqb300 white exterior , beige interior and third row seats with wait time of 4+ months And BAM !! He sends me this car and offers to hold it for me until I got there today ! Not only does this have ...
My experience in working with Marvin was amazing!! He is very invested in making sure his customers are happy with their purchase and he certainly went above and beyond to make sure I got the absolute best car. Not only did he ensure an extremely smooth process he is also super fun to work with! Definitely recommend Marvin and Fletcher Jones Motorcars of Fremont for a great purchase experience.
Great customer service at this dealership. Marvin Ledesma helped me leave the lot in a nice new Mercedes, definitely recommend you ask for him when looking for a car here.
Dealership worked on making a deal with us that we we were comfortable with and it was a great experience.
Great team, good customer service Louis was really great he was straight to the point
Gabriel was great. I purchased a 60K dollar Range Rover sight unseen and had it delivered 4 states away and the car was perfect. I can't say enough about the professionalism of everyone in the dealership. I was a bit worried about wire transfering that much money in theses days of scams but after talking to a long time dealer friend in California he said no worries, Fletcher Jones is one of the larger dealerships in the country. Again, what a great experience!
Roger was super helpful in assisting us in finding the right model with the right options for us, quickly and efficiently, and on best terms. Five stars!!
Roger was very knowledgeable and helped us narrowed down the Mercedes model that we wanted. He speaks fluently in mandarin and English which was very helpful and was very responsive on text messages even after we bought and had additional questions about the car. This is excellent communication and great customer service that will attract return customers like us.
Fast service. Great salespeople who were incredibly helpful. Cars are listed for competitive, affordable prices
Salesman Vaanii Gbana was a very professional and most informative while choosing our vehicle. I and my family thought we were given the best of deal and were received in a very respectful manner. I believe salesman Vaanii was the reason I and my family chose our car at Fletcher Jones of Fremont. I and my family guarantee to go back to Fletcher Jones of Fremont for our next purchase, hopefully soon.
WAs able to purchase car we wanted and we drove 45 miles away from home. Akash PATEL WAS GREAT AND VERY HELPFUL.
Roger was a great in helping with our vehicle purchase of the GLS 63. He provided a great environment and review of the vehicle. Thank you so much to Roger and Fletcher Jones Motorcars of Fremont for help with our purchase!!
Great friendly staff from sales, finance to delivering to my front door. Highly recommend these guys!
Thank you “The Mercedes”. Mr. Antonio was helping me Today With Service. He is was so kind and very helpful. This was my first experience with service of a car because in my life - my first car of my life is -my current Mercedes C300. I have no car in my past. I am so lucky at first that i chose Mercedes and then even i was more lucky that i chose fremont Fletcher Jones Mercedes. As there Staff , Luis who helped me to buy this car, Mr Ajmal for Finance and now Antonio is another Gem person who ...
Ricky helped me to get my first Mercedes Benz car. He is very friendly and nice. The manager Amin is very professional. Good service! Highly recommended! Lisa
He is very nice guy and funny.. I will recommend my family &friends to him
Great experience and explained everything with patience. Luis was very helpful though out the buying process.
I must say this has been the easiest purchase I’ve made & was able to get what I wanted my GLE 53 coupe that I’m in love with. Jason yang was amazing, very professional & knowledgeable & he made everything run smooth, he always responded promptly to any questions or concerns. Thank you FJ
He has great customer service and help me to decide GLC model! I had been pushed out my decision but he keep support me to make good decision! Thank you!
Exceptional customer service from Marvin. Thanks to him, the transaction was smooth and quick. He made our visit to FJ very enjoyable. If you want a great deal and excellent service, Marvin is the one. We will definitely come back and recommend our friends and family. Thank you, MARVIN!
Marvin is the man! Made the process simple and pain free! Highly recommend if you’re looking to make a deal !
Marvin went above and beyond to get me the car of my dreams! Excellent customer service. I have been a client of Marvin’s for over eight years. I couldn’t be happier, thank you again!
Made an appt to see a car, didnt know about the hefty added on dealership price, almost left the lot but Kenny was willing to walk us through and talk about a better price - wasnt pushy & was willing to negotiate. He didnt rush us and made it a comfortable purchasing experience. Glad we didnt leave the lot, thanks to Kenny!
We decided last summer that we wanted to buy our dream car so we started shopping around. We live in San Jose and we have a dealership not too far from our house which we thought would be a perfect place to start. Long story short, that dealership made us feel as if were out of our league. We started calling different dealerships and it just felt like Fletcher Jones was our perfect fit. Luis Rodriguez was amazing. He even went out of his way and picked us up to drive us to the dealership to pick up our new ...
Marvin always works so hard to make his clients happy. He’s always going over and beyond to make dream cars come true. He is simply the best. Been a customer of fletcher Jones for many years and Marvin keeps me here! Thank you!
Mr. Gabriel Kohan was absolutely amazing to work with at Fletcher Jones Motorcars of Fremont. He was professional, responded quickly to calls/emails/texts and made my first MBZ buying experience a pleasant one. He was respectful of my time and made sure he found the exact vehicle I was looking for. I definitely recommend Fletcher Jones Motorcars of Fremont and Gabriel Kohan to anyone looking for a Mercedes. They have gained a new loyal customer in me and my family.
Overall excellent experience. Can’t compare with any other car dealerships. Best and Honest rep sales Marvin Ledezma. Highly recommended!!
Thanks to Sean Rivera my service experience at Fletcher Jones Fremont was stellar! I appreciated his communication, persistence and getting a replacement window, and updating me every step of the way..,Well Done!! T Bartenstein
Great service. Everything was easy to use. Great communication. I like Payam how he handled.
Amazing people works here and best customer service care ! Thank you for everything … blessed up
Great service and l want to say that Payam is the best advisor ever. Thank you!!!
Top notch service by Paolo Torres and Tito Talampas. We look forward to our next vehicle purchase.
Very good service and extremely professional staff, I am going to take all my Mercedes’ to the dealership
Great service from Manager Sang So, also great service from Lena n great service from Sean R
Awesome service center. My advisor, Sean Rivera is a pleasure to work with. Perfect 10!
Great service. Made sure to check exterior of car all over with me before and upon return. Very professional, courteous valet and service staff. Always love having my car returned to me freshly vacuumed and washed.
Everything went smoothly from beginning of making appointment to the end picking up the car
Best car purchase experience I’ve ever had. Definitely going back to Marvin for every new car!
Joe Defreitas was great. I appreciate his help. I have been going to him since 2015.
Service is always top-notch. Ron Reyes is the best! Everyone I come in contact with is always friendly and are always able to accommodate my schedule.
Very friendly and prompt. The use of car went fast and service was excellent. the correction of the issue was completed with no problem. I was extremely happy with the service.
Tito and Obaid were amazing! Super nice and helpful! I am so happy with my brand new car! Thank you so much to you both for your help!
I feel like the dealership doesn’t care about me two times my car was hit while it was at the dealership and nothing is being done!! Joe De Freitas is my service rep and he is GREAT very caring!!!!
Marvin Ledesma was absolutely the BEST salesman we could have asked for! We purchased our car long distance without seeing it and Marvin was so supportive, kind, patient with us every step of the way, always available and attentive to our concerns! I give him 10 srars!!
